DWade YouTube video - Viral marketing?

This video is being circulating around the Web with proclaimed drunk billionaire in a $20K suit challenging Dwyane Wade to a basketball game in the American Arilines Arena Garage. Is this what viral marketing has come to?

Is Your Comcast Service Down? - Get on Twitter.com for Support!

This morning, I signed in to my Twitter client, TweetDeck and was checking this mornings tweets. I noticed several members of the Miami Technology community commenting that their Comcast Internet Service was down in the 305 or Miami, Florida area. One asked for a suggestions of local coffee shops with reliable wi-fi access. When I replied (@twitterusername) to this guy on my Twitter Friend list, the next thing I knew I received a public reply from a member of the Comcast Tech Support Department asking if I needed assistance. When I performed a Twitter Search on #comcast, I noticed Comcast Customer Service checking modems and connecting with customers via Twitter. This is a great use of Twitter, and you don't need to stay on hold for 15 or 20 minutes waiting for an available service rep.

If your Comcast service is down, I recommend you login to Twitter and search on #comcast for Comcast contact information or simply tweet with #comcast in your message.

Wow, this is a great use of Twitter.com. I hope AT&T DSL or AT&T FastAccess Customer Service is listening!

iPhone Skype App 3G not Supported

I'm sure I wasn't the only one that was hoping for this feature. I pay
AT&T each month for that 3G laptop card and am one of their most loyal
customers. I think I should be eligible for this feature.

Skype App for the iPhone in iTunes Store

I just downloaded and installed the new iPhone Skype App. It works
great!

AT&T DSL in Miami 33137 is now up and runnning!

My AT&T DSL is now up and running. They sent out the telecom service guy with his classic belt of telephone test equipment. He made some noise filtering changes at the panel, gave me a new 2Wire replacement modem and I'm now live again!

AT&T DSL Service Outage 03-27-09 (Miami, FL)

Yesterday morning, my AT&T DSL line went down. When it occurred, the lights the 2Wire modem were blinking and were not able to establish an Internet Connection. Here are the steps I used to try and resolve the problem.

• AT&T Tech Support - I called 1-888-321-2375 to inquire if there was a service outage. I was informed there was none that they were aware of.
  
• AT&T Tech Support - The tech reset the port for me and diagnosed an intermittent DSL connection issue on 2Wired modem. She put in a Service Request to request an AT&T rep come out the following day between 8 am and 12pm or 1 pm and 5 pm. I choose 8 am.
  
• Re-test with Backup Modem - I found an old Westell modem in my closet and plugged it in to my DSL data line and was still unable to get an Internet connection.
  
• AT&T Tech Support Manager - I asked to speak with a manager to get the service call that afternoon or evening but was unsuccessful. I explained that I was a very loyal AT&T customer and subscribe to several of their services. After making this call, I did get a follow-up voice mail confirminmg my appointment for 8 am next day and letting me know to call 1-888-272-4047 if I needed to reschedule the appointment.
  
• AT&T Onsite Tech - The tech arrived the following day at 8:30 am, about 24 hours from the initial service outage. He tested the line with his modem and was not able to get an Internet connection. He diagnosed the root cause of the problem being at the box on the street which is commonly caused by storms or bad weather. He put in another service request or ticket to request service at the AT&T box on the street. The tech gave me the ticket number. He tried to schedule the service for the afternoon but was unsucessful. The service was scheduled for the following day.
  
• AT&T Tech Support - I called AT&T Tech Support at 1-888-321-2375 to speak with a manager. I was able to convince her to escalate the ticket for this afternoon, between 1pm and 5pm.

More later...

Watch NCAA Games in HQ for Free on CBSSports.com

On the CBSSport.com site, I've been watching the 2009 NCAA March Madness on Demand service that is streaming live video for every game for free. This year they have a new High Quality (HQ) player that uses Microsoft Silverlight that will be downloaded and installed before you are able to view the NCAA games in HQ. The quality is the very good.

Here's the direct link to the CBSSports.com site with the Player.

http://mmod.ncaa.com/?source=mktg_09MMOD_AAsports

Advice to My Family Members - Memorize Your iTunes Password

As the tech guy in my family, I sometimes get calls during moments of crisis when their iPhone, Mac or PC has a major issue. As most of us know that provide Family IT Support, there is no trouble ticket system with assigned priorities -- depending on the family member everything is a high priority incident.

So this week, here are words of advice to my family members, none of which read this blog.

• User Name and Passwords -- You should create a list of all user names and passwords and keep that list in a secure place -- and that doesn't mean on yellow post-its tacked to your computer monitor. In addition, you should not write the exact password on this list but some set of words that would remind you of your password.
  
• Use Several Different Passwords -- No one should use the same password for every service they use!
  
• Password Length -- You should have a secure password for every combination of required password lengths such as 4 characters numeric only, 6 characters alpha numeric, 8 charaters alpha numeric.
  
• Your List -- Everytime you sign up for a new service requiring a password, you should write it down on your secure list. There are some secure programs such as SplashID that allow you to enter these on your mobile device or computer. However, if you store the password electronically, you should remember to enter a password hint rather than the actual password.

Finally, if you have an iPhone or computer and want to download an application or music, "please memorize and or write down your iTunes password and your Apple ID." And if you forgot it, here's the link if you forgot your iTunes password.



iTunes Forget Password link

iTunes 8.1.0.52 Windows Update

I finally installed iTunes 8.1.0.52 update for Windows and iTunes 8.1 (50) for the Mac. They both seem to be working fine. Some users are reporting that after this release, iTunes can no longer find the iPone Application Updates. That was not true for me.

Google Voice Invitation Link

For those of you that don't have a Google Voice account or did not participate in the Grand Central private beta, here's the link to get on the Google Voice waiting list.

https://services.google.com/fb/forms/googlevoiceinvite/


Google Voice Features
https://www.google.com/voice/about


Here are some of the cool new features of Google Voice that I think are useful:

• Voicemail transcripts -- Read what your voice mail. This may come in handy if you're in a meeting or with your family, the W, or GF and can't pickup your voice mail.


• Share voicemail -- Forward your voicemail messages.


• Listen in - Listen before taking a call.


• SMS - Send, receive and store SMS messages.


• Place calls -- Call U.S. numbers for free.


• Forwarding phones -- Add phones and decide which will wring and in what order.


• Conference Calling -- Join people with a single call.


• GOOG-411 -- Check directory assistance.

Gary Vaynerchuck - FOWA Conference

An inspirational tech video with Gary Vaynerchuck from the 2009 FOWA Conference I attended in Miami. Gary says he needs to "Go into hibernation and grow a sick ass beard and come out with six killer apps."


Gary Vaynerchuk at FOWA Miami 09 from DamianVoltes.com on Vimeo.

Amazon Kindle iPhone App User Interface

Can you read an Amazon Book on your iPhone? Is the screen too small? Here are some screen shots. I encourage everyone with an iPhone to take the time and download the Kindle iPhone App so they can decide for themselves.

Book Text from the Amazon Kindle iPhone App

Alec Baldwin's Book


Book Table of Contents on the Amazon Kindle iPhone App


List of Books on the Amazon Kindle iPhone App


Go To Navigation on the Amazon Kindle iPhone App


Locaton or Page navigation on the Amazon Kindle iPhone App

Using the Kindle 2 iPhone App to Read a Book

Today, I downloaded and installed the new Amazon Kindle App for the iPhone and purchased a book for it. Here are the steps I used:

1. I installed the iPhone Kindle App from the iTunes App Store. You an also download it from the link on the www.amazon.com/kindlestore/ or use the the Safari browser on my iPhone. There was no link to the iPhone Safari browser.

4. I typed in "www.amazon.com/kindlestore" in my iPhone Safari Browser and then found the book I was looking for at $13.51 that would be Auto-delivered wirlessly to Kindle on my iPhone.

5. In the right navigation, there were two options: A) Buy with 1-Click, Send wirelessly to my iPhone or B) Send Sample now wirelessly to my iPhone.

6. I clicked "Buy with 1-Click" and was prompted to sign-in to my Amazon account.

7. I was asked to verify my credit card information and billing address and then received the message: "Your Kindle Edition order has been placed. Your item will be sent to Iphone. Kindle for iPhone will start downloading the this item the next time you open the application.

8. I tapped on the Kindle Application and my Book was delivered in seconds.

Technology Video - Did You Know 2.0

Video by by Karl Fisch, Scott McLeod, Jeff Bronman.

The Amazon Kindle 2 Rocks!

Okay, I ordered my W the Kindle 2 because I wasn't sure that I wanted one. Today, while she was at the office, I downloaded a book from Amazon from for $13.92 which included wireless delivery via Amazon Whispernet. The regular price of the book was $15.47 + shipping. However, with the Kindle 2, here the things you can do:

• Text to Speech - When reading a book, you can click Menu, Start Text-to-Speech and the Kindle will start reading the the book to you. The software used is similar to the text-to-speech engine used with the Auto GPS systems so it is not for everyone, but I could see times when I would use it with my headphones.


• Amazon Store Wireless Access - The Kindle 2 connects to the Amazon Store simply by selecting Menu, Turn Wireless On. There are no setting to configure and I understand it uses both 3G and wi-fi.


• Kindle 2 User Interface - The Amazon Kindle 2 screen is surprisingly very easy to read. It reminds me of the Palm Pilot screen, but better. When reading a book, the Next Page buttons on the left or right and the Prev Page button is the main user interface control you need to get use to as well as the Joy Stick which is similar to the iPod Home button. Also, as an Apple iPhone and iPod user, I keep wanting to touch the screen but that feature is not supported. (The W would not be happy if I inadvertently touched her Kindle 2 screen.)


• 
  
• 240K Books - There are over 240,000 e-books in the Amazon Kindle Store. A very impressive inventory.

Newspapers and Magazines - I was going to check out The New York Times and noticed that the Kindle 2 version is another $13.99. Ouch, I already get the print version so I don't think I'll be subscribing.

Blogs - Huh, you can read blogs such as the Amazon Daily (top selling but free?), The New York Times #2 ($1.99 per mo), The Clutter Diet #3 ($.99), The Onion #4 ($.99 per mo), The Huffington Post #5 ($1.99 per mo) and the Bedroom Blog #10 $.99 per month. (Hey wait a minute, aren't these blogs free on the Internet!). I don't think I'll be using this service since I can read these blogs on my MacBook or iPhone with 3G.

In any regard, The Kindle 2 is still hot and I recommend you get yours now before they run out!

Twitter Spam - GrantToolBox.com website - Grant Money Lost

If you receive a twitter or email leading to a landing page at a grantoolbox.com or secure.grantoolbox.com website, this is spam. Here is the Twitter spam I recently received from one of their affiliates.

1) Today, received a "twitter spam" that a member "Whynot12"was following me.

EMAIL MESSAGE
Subject: Whynot12 is now following you on Twitter!

Whynot12 (vqdsfZ) is now following your updates on Twitter.
Check out Whynot12's profile here:
http://twitter.com/vqdsfZ

You may follow Whynot12 as well by clicking on the "follow" button.

Best,
Twitter

2) When someone follows you on Twitter, I typically click the person's Twitter profile page to see if I know this person and see how many followers the person has. This person Whynot12 had over 800 followers, however, there most recent tweet looked like email spam I received. "Just applied for the new Obama stimulas grant package.

3) So I clicked through to the link, and it appeared to be an affiliate link, where the affiliate gets paid each time a user signs up or registers.
4) The Affiliate was https://secure.granttoolbox.com/

5) Ouch, look at their 245,000 monthly unique visitors per month on Quantcast.

Amazon Kindle 2 Now Shipping

For Valentine's Day, I bought my W or wife an Amazon Kindle 2. She can't wait to get it and I understand it shipped early and should arrive by Thursday, February 26, 2009. This is a very, very cool device with free 3G connectivity to buy books from Amazon and wireless connectivity, a browser for basic surfing the Internet. The electronic books should be $10 or less and this device has great battery life.

David Pogue's review is in today's edition of the New York Times.

I told my W to wait to buy the case since I imagine we'll see many great cases on the market in the next several months. I received an email regarding a new Kenneth Cole case for the Kindle 2.

AMEX Enhanced Fraud Protection - Overseas Transactions

Before traveling abroad, I need to remember to call my credit card companies such as AMEX to ensure I can use my credit cards overseas. That said, when traveling abroad online and when you think the company's shopping cart might be hosted overseas such as in the UK, then you must remember to call your credit card company to ensure your card is authorized to charge in the UK. Otherwise, you'll find yourself calling your credit card company or in the AMEX case, using their "Enhanced Fraud Protection".

Canon Rebel XTi Photos during Amgen Tour of California Bike Race

Here are some shots I took with my Canon Rebel XTi in the rain during the Amgen Tour of California bike race. You'll see some shots of Lance Armstrong.

Google GrandCentral 2.0 - Bring It

I was at a Miami Heat basketball game the other night reading my Twitter Friend's posts on my iPhone 3G and noticed disturbing tweet (no, it wasn't twitter: THE_REAL_SHAQ announcing he's in San Fran on his way to Alcatraz and he might stay) -- it was a tweet from Alex de Carvalho (twitter: alexdc) South Florida Tech thought leader and Social Media Strategist regarding the rumor that Google was shutting down GrandCentral, the universal phone number service. I immediately called my GrandCentral number that I had recently had printed on some new business cards and discovered that it was still active. If I would have continued reading Alex's Twitter messages, I would have later discovered that GrandCentral.com is not shutting down but will soon be releasing GrandCentral 2.0, that's at least the news from NY Times Tech Columnist David Pogue. http://www.alleyinsider.com/2009/1/pogue-googles-grandcentral-not-dead-just-resting

I had significant doubts that GrandCentral would not be a repeat of the dot-com era startup Thinklink later acquired by United Airlines. I'm glad to hear that at least today's news is that's just not true!

If you don't have a GrandCentral number yet, there's a waiting list so I would advise that you reserve your number now.