Thursday, April 01, 2010

AT&T Landline Dispute Resolved

This morning I tried the AT&T landline and it finally works! Last night when I tried it, even after the status was changed to Order Completed, there was still no dial tone. However, now that the status had changed, I was now able to call AT&T Repairs 24/7 phone number. They were able to tell it wasn't working and said that we would be billed for any inside changes, but before 8AM this morning, the phone line was active.

This seems like a very complex process when you can activate a new cell phone within minutes. That said, I did want to thank Molly at @twitter/ATTCustomerCare, AT&T's Social Media Customer Care Guru. Molly you rock! And of course AT&T Executive Services (Thanks Eric!) Using Twitter for Customer Service, I had much better luck at finding an escalation path at AT&T then when calling the AT&T Customer Service Department!

This matter is now resolved!

Tuesday, March 30, 2010

A Dispute with AT&T Work Management Scheduling in Aventura, FL

An AT&T Installer arrived on Thursday, March 25, 2010 to install a land line. He left without the phone being activated. Through my attempts to escalate this issue, someone at the AT&T Work Management Department in Aventura, Florida must have made this issue personal because the phone is still not active. The new install date is Thursday, April 1, 2010. I guess when it comes to an AT&T landline, the old copper wire technology, these AT&T phone guys will install it when they want to.

That's not the level of service that AT&T's customers expect and rightfully deserve!

Sunday, March 28, 2010

What Camera Do I Use? - An car in the bay on NE 35th ST in Miami.

In the early morning on NE 35th ST in Miami, Florida, a car went in to Biscayne Bay. I grabbed for the first digital camera I could find. The first thing I noticed was that it was very difficult taking photos in low light. Even with the night light setting with my Sony, the pictures were still blurry. It was also very difficult to find the night setting on some of the cameras because this isn't a feature I use that often. As you can see, as soon as the Sun came out, the pictures are much better.

car in Biscayne Bay, Miami, FL