Tuesday, July 15, 2008

iPhone Applications Crashing - Steps to Resolve

I've encountered several incidents of iPhone 2.0 Applications crashing when they are launched.

- The the iPhone crashes or freezes and tries to reboot displaying the black screen with the apple logo (iPhone Black Screen of Death)

- A black start screen with the Apple logo appears then immediately quits.

Here are the steps that I've been using to address these issues.

1. RESET APPLICATION

Press and hold the [Home] button for at least six seconds, until the application you are using quits.

2. TURN IPHONE OFF

Press and hold the Sleep/Wake button for a few seconds until the red slider appears and then slide the slider. Then press and hold the Sleep/Wake button unti the Apple logo appears.

3. RESET IPHONE

Press and hold the Sleep/Wake button and the Home button until the Apple log appears.

4. REDOCK THE IPHONE

Reattach the phone to iTunes.

5. DELETE IPHONE APPLICATION AND RESYNC

Delete the application from the iPhone by pressing and holding any icon until they start jiggling. Then click X in the top left of the application to delete it.

Resync your iPhone.

6. DELETE THE APPLICATION FROM ITUNES AND RESYNC

Delete the application from the iPhone by pressing and holding any icon until they start jiggling. Then click X in the top left of the application to delete it.

Delete the application from iTunes. (note: if your application is deleted from both iTunes and your iPhone you can still re-download it without paying for it twice.)

Resync your iPhone.

iPhone Applications Freezing - iPhone Black Screen of Death

I've seen another variation of iPhone Applications issues. Here it is:

1. When iPhone applications are launched, they will show a black start screen with the Apple logo then immediately quit.

Here are two possible work-arounds:

A) Delete iPhone Application and Resync

1. Delete the application from the iPhone by pressing and holding any icon until they start jiggling. Then click X in the top left of the application to delete it.

2. Resync your iPhone.

B) Delete iPhone and iTunes Application and Resync

1. Delete the application from the iPhone by pressing and holding any icon until they start jiggling. Then click X in the top left of the application to delete it.

2. Delete the application from iTunes. (note: if your application is deleted from both iTunes and your iPhone you can still re-download it without paying for it twice.)

3. Resync your iPhone.

There is speculation that this issue is related to Digital Rights Managment embedded in the iPhone Applications. If you have multiple PCs with multiple versions of iTunes or multiple devices (iPhones, iTouches).