Saturday, February 20, 2010
The company did not acknowledge that for iPhone Facebook Application users -- it's all users since the Facebook API appears to be completely down.
When issues like this occurs, I think companies should be open and honest with their users. With the Facebook iPhone Application, the service no longer remembers your password so users most likely will re-enter it. When they receive the error message below, they will probably think they forget their password or will re-enter it multiple times which can't possibly be good for the Facebook "isolate server". I noticed on Twitter that some users deleted and re-installed their Facebook iPhone App which I admit that I thought about until I went to my Mac and logged on successfully to Facebook. What is probably the most frustrating that when Facebook is experiencing a serious incident like this, they should at the very least have a single Technical Support page on their website that users can go to for updates ... go back to the basics of software or application technical support. What would be even better is a Technical Support number that users could call before wasting their time and energy on this....
allow users to login according to tweets from many Twitter users.
Some iPhone Facebook users are reporting the App freezing at the login
screen beliw while others are receiving the error message:
Login Failed, Unable to connect to Facebook. Please try again later.
I was able to login to my FB account on my Mac although I did receive
several Opps Something went wrong. We're working on getting it fixed
as soon as we can dialog boxes.
I wish Facebook had a technical support blog to keep their users