Thursday, June 04, 2009

Backing up your iPhone or iTouch

With the release of iTune 8.2 and the pending release of the new iPhone 3.0 software or firmware, iPhone and iTouch users should ensure their iPhones are backed up. In addition, if you are considering upgrading to the new iPhone Pro, you should ensure your camera roll photos are backed up so you don't inadvertenly lose any info in case there is a problem with backup file. Here's Apple's KB article on backing up your iPhone and itouch.

Apple iPhone / iTouch Backup KB Article
http://support.apple.com/kb/HT1766

FILE LOCATIONS

On a Mac: ~/Library/Application Support/MobileSync/Backup/

On Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\

On Windows Vista: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

Tuesday, June 02, 2009

Don't Buy an iPhone until after June 8, 2009

On Monday, June 8, 2009 at 1 p.m. Eastern Time, Apple will announce its new lineup of Apple iPhones. There is speculation that Apple will announce:

  • An iPhone 3G Pro for $299 that includes a 3.2MP camera with video recording
  • A new 3G wireless chip that supports downloads speeds up to 7.2 Mbps
  • A $99 iPhone
  • A Digital Compass or a magnoetometer
If you are waiting to upgrade your current iPhone or are going to buy a new one, I would wait until after June 8th. You'll probably end up waiting until the end of June or early July to get the new iPhone Pro!

Apple Developer's Conference - June 8th
http://developer.apple.com/WWDC/

Friday, May 22, 2009

List of Facebook Phishing URLs - bestspace.be the latest!

This morning I received a Facebook Message from one of my "trusted friends" with a message to "look at bestspace.be". When I tried to post a message on my friend's wall with the website address bestspace.be, FB blocked or filted the URL bestspace.be from being posted. What I don't understand is why FB can't block the SMTP messages from being sent.

Oh well, here's my current list of FB Phishing website addresses:
- areps.at
- bests.at
- bruga.at
- bestspace.be
- fcoder.at
- kirgo.at
- nutpic.at
- sweeter.be


XXX sent you a message.

Subject: Hi

"Look at bestspace.be"

To reply to this message, follow the link below:
http://www.facebook.com/n/?inbox/

___
This message was intended for xxx@xxx.com.com. Want to control which emails you receive from Facebook? Go to:
http://www.facebook.com/editaccount.php?
Facebook's offices are located at 1601 S. California Ave., Palo Alto, CA 94304.

Thursday, May 21, 2009

Kirgo.AT - Facebook Phishing Scam - Don't Log-In

This summary is not available. Please click here to view the post.

Monday, May 18, 2009

XM Radio - Removes Online XM Radio feature from its Subscriber Package

Huh, I just noticed that XM Radio removed their online service from its basic subscriber package. For this loyal XM Radio customer who has been paying for their service in his car for almost a decade, they want another $2.99 per month for it. I didn't listen to the service that often but once in a while if I wanted a break from my iTunes, I would listen to it. Also, all of their channels were not part of the free service such as ACC football. I hope for the $2.99 per month, you get all the channels and it just isn't the old limited set of channels and the purported "higher digital quality audio". This techie doesn't really believe that line! It's not a large amount of money, but what ever happened to the concept of "grandfathering" your early adopters, i.e. taking care of your loyal customers. It use to be that once you provided a customer with a service, you didn't take it away. Out of principle, I will not be paying the $2.99. Also, I understand many Sirius customers were promised a lifetime membership, but after the merger, they had to pay additional fees to get the XM channels. If this doesn't sound like a "Monopoly" or unfair pricing, then what is?

Here the letter I received from them. If XM didn't have a monopoly, I would be switching to Sirius.

---------------------

Dear XXXX,

Thank you for contacting XM.

We have received your email and we are sorry to hear that you are no longer able to get XM Radio Online. Since March 11, 2009, the online listening platform was upgraded to a higher Digital Quality Audio and is no longer included free as part of a base subscription. XM Radio Online is now $2.99 per month with a radio subscription.


To add XM Radio Online to your subscription, please go to http://www.xmradio.com/getxmro/index.xmc and follow the instructions provided. If you are having difficulties, please contact our Listener Care Center directly at the telephone number provided below. Our representatives will be more than happy to assist you.

If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 1-800-XM RADIO (800-967-2346). Our Listener Care Center's hours of operation are as follows:

Monday - Saturday 8AM - 11PM ET

Sunday 8AM - 8PM ET

Thank you,

Glen
------------------

Taking my iPhone to Europe or Abroad - iPhone International Plan

In the past, when we have traveled abroad, I've disabled iPhone features by enabling a SIMM Pin and used the Wi-Fi on my phone only. What I discovered is that Apple has since changed their iPhone Software and Wi-Fi now works on Airplane Mode so disabling the SIMM Pin is no longer necessary. For this trip, I will be signing up for an International Roaming Package so that I can use the iPhone's 3G service for directions, checking mail and receiving text messages. Here are the details:

1. AT&T International Plan Customer Service 1-800-335-4685 - The day before I leave, I'm called them to subscribe the following services:


  • AT&T World Traveler- $5.99 per month (calls in Spain, Switzerland and Italy are $.99 cents per minute)
  • AT&T Data Global Add-On for the iPhone - $59.99 for 50MB of usage, $0.005/KB overage or $5.00 per MB for overage. You have approximately 1.67 MB per day data usage which is important as it relates to your normal AT&T billing cycle, your vacation dates and how AT&T does the pro-ration. When you sign-up, the beginning and ending date of your AT&T contact and how it falls within your travel period. To be safe, you might have to have the AT&T Rep back date your contract 30-days or less because of how they calculate the pro-ration.)
  • Here's an Example: AT&T takes your total MB per month and divides by the number of days until the next billing period. If you travel started 1-day before your new billing period, then you would have 1.67 MB and $5.00 per MB for any overage. So if you used 3.67 MB the first day of your trip, you would be charged $59.99 / 30 days or $2.00 per day + $10.24 (2MB overage @ $5.12 per MB ) = $12.24. The second billing period you will be billed at $59.99 under the same formula. (Yes, it sounds complicated but worst case if you you pay$119.98 for two months for 50 MB iPhone data usage. (more later on data usage) In my case, the Rep back dated my contract 30 days so I had 7 days to use 50 MB which was more than enough.

2. Forwarding -- Before I leave the United States, I will use the iPhone to forward my calls to my Google Voice number. When people call this number, for any voice messages, text transcripts will be sent to my phone using Google's new cool service. I am lucky to have one of these beta accounts.

3. Text Messages -- Incoming text message are covered by my domestic plan. Outgoing text messages are $.50 each.

More info is at the link below.

http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp?wtSlotClick=1-0017YW-0-1&WT.svl=calltoaction

4. Canceling - When I get back to the States, I will cancel the plan without any penalty.


5. iPhone Usage Reset Statistics - Before my plane took off from the United States, I Reset the iPhone Usage Statistics Settings --> General --> Usage --> Reset Statistics (This allowed me to track my Cellular Network Data Sent and Received).

6. International Usage -- On my first day of travel, we landed in Madrid, Spain and drove North to Salamanca. The first thing I noticed was that I was not able to connect to Google Maps until I re-booted my iPhone several times (i.e. everytime you change Cellular providers such as Vodafone, Orange). Google Maps worked, but I'm not convinced it was as accurate as in the United States in the smaller town of Salamanca.

7. Photos and Google Maps - I normally blog on vacation and like to upload photos from my iPhone. As you would expect, each blog photo uploaded used a good amount of my daily 1.67 MB data usage. In addition, Google Maps also uses up your data.

8. Email - Spain didn't have good free wi-fi service like some other countries so I was judicious about checking my email, especially with the amount of spam I get in some of my accounts.

9. Coverage - For celluar service and 3G on the train from Madrid to Barcelona was also better than I expected.

10. Wi-fi - A side note that wi-fi was $20 to $26 per day in Spain and Switzerland. When I had Internet cable access in Barcelona, I actually used wi-fi sharing for the first time. My daughter was able to use my Internet connection and I also used it to connect my iPhone.

11. AT&T Text Message - Reset Statistics - On the day my billing period ended, I received a very informative text message from AT&T reminding me to reset my statistics and of the $5.12 per MB overage charge.

12. Text Messages - When using this service abroad, my incoming messages were generally unrelaible. There appeared to be a long latency from the time someone in Spain sent me a text message to the time I received it. In general, this was not expected.

12. Returned Home - I returned home and canceled my International plans today. I had to wait a few days to avoid the data plan overages.

Monday, April 27, 2009

Best links to Swine Flu Information (H1N1 virus)

Here are the best links I could find on the Swine Flu virus. When an incident like this occurs, as a consumer interested in up-to-date, relevant and comprehensive information on this topic, I found myself searching: 1) Google Web Search; 2) Google News; 3) Twitter.com #swineflu ; 4) Wikipedia ; 5) YouTube.com

1) Google Health News
http://news.google.com/news?pz=1&topic=m

2) World Health Organization Press Briefings
http://www.who.int/mediacentre/multimedia/swineflupressbriefings/en/index.html

3) CDC site
http://www.cdc.gov/swineflu/

4) Google Maps

http://maps.google.com/maps/ms?ie=UTF8&hl=en&t=p&msa=0&msid=106484775090296685271.0004681a37b713f6b5950&ll=32.639375,-110.390625&spn=15.738151,25.488281&z=5


5) You Tube Video on Swine Flu Virus

Dr. Joe Bresee, CDC Influenza Division.


6) Twitter.com CDC Emergency Site
http://www.twitter.com/CDCemergency

7) Wikipedia - Swine Flu

http://en.wikipedia.org/wiki/Swine_flu

8) U.S. State Department Travel Alerts
http://travel.state.gov/travel/cis_pa_tw/pa/pa_4488.html

9) N95 Masks and Respirators Info on CDC Site
http://www.cdc.gov/swineflu/masks.htm?s_cid=tw_epr_76

http://www.fda.gov/cdrh/ppe/masksrespirators.html

10) Dr. Sanjay Gupta CNN on Twitter.com
http://www.twitter.com/sanjayguptaCNN

Wednesday, April 15, 2009

Are you using TweetDeck yet as your Twitter Client?

Okay, I finally started using the TweetDeck Twitter client which is more or less the Outlook or Entourage for the Twitter client of choice for managing your Twitter tweets. If you haven't used TweetDeck yet, it's an Adobe Air application that resides on your Mac or Windows Desktop. It allows you to read, respond to, add to favorites and more easily post Twitter updates than using Twitter.com




Go to http://www.tweetdeck.com to download Twitter.

BTW, if you are new to Twitter, see my other blog at http://www.ogawadesign.com

Lastly, my Twittter client of choice on my iPhone is TwitterFon.

Thursday, April 09, 2009

USTREAM.TV - Snoopdogg is live!

Snoopdogg is live on www.ustream.tv

Wednesday, April 08, 2009

New Dictionary.com iPhone App

The new free 10MB Dictionary.com iPhone App is a must have for all
iPhone and iTouch users. It's fast since it doesn't require Wi-Fi, 3G
or Edge network acceds. It includes a thesaurus and a user interface
that allows you to easily look up the correct spelling of a word. It
is a main screen page 1 iPhone or iTouch App. If you have a child,
nephew or niece that doesn't like using the dictionary, then there's
now a reason to buy them an iTouch ir iPhone! If they already have
one, then make sure it's on their home screen and they use it!

Saturday, April 04, 2009

DWade YouTube video - Viral marketing?

This video is being circulating around the Web with proclaimed drunk billionaire in a $20K suit challenging Dwyane Wade to a basketball game in the American Arilines Arena Garage. Is this what viral marketing has come to?

Friday, April 03, 2009

Is Your Comcast Service Down? - Get on Twitter.com for Support!

This morning, I signed in to my Twitter client, TweetDeck and was checking this mornings tweets. I noticed several members of the Miami Technology community commenting that their Comcast Internet Service was down in the 305 or Miami, Florida area. One asked for a suggestions of local coffee shops with reliable wi-fi access. When I replied (@twitterusername) to this guy on my Twitter Friend list, the next thing I knew I received a public reply from a member of the Comcast Tech Support Department asking if I needed assistance. When I performed a Twitter Search on #comcast, I noticed Comcast Customer Service checking modems and connecting with customers via Twitter. This is a great use of Twitter, and you don't need to stay on hold for 15 or 20 minutes waiting for an available service rep.

If your Comcast service is down, I recommend you login to Twitter and search on #comcast for Comcast contact information or simply tweet with #comcast in your message.

Wow, this is a great use of Twitter.com. I hope AT&T DSL or AT&T FastAccess Customer Service is listening!

Tuesday, March 31, 2009

iPhone Skype App 3G not Supported

I'm sure I wasn't the only one that was hoping for this feature. I pay
AT&T each month for that 3G laptop card and am one of their most loyal
customers. I think I should be eligible for this feature.

Skype App for the iPhone in iTunes Store

I just downloaded and installed the new iPhone Skype App. It works
great!

Saturday, March 28, 2009

AT&T DSL in Miami 33137 is now up and runnning!

My AT&T DSL is now up and running. They sent out the telecom service guy with his classic belt of telephone test equipment. He made some noise filtering changes at the panel, gave me a new 2Wire replacement modem and I'm now live again!

AT&T DSL Service Outage 03-27-09 (Miami, FL)

Yesterday morning, my AT&T DSL line went down. When it occurred, the lights the 2Wire modem were blinking and were not able to establish an Internet Connection. Here are the steps I used to try and resolve the problem.

  • AT&T Tech Support - I called 1-888-321-2375 to inquire if there was a service outage. I was informed there was none that they were aware of.
  • AT&T Tech Support - The tech reset the port for me and diagnosed an intermittent DSL connection issue on 2Wired modem. She put in a Service Request to request an AT&T rep come out the following day between 8 am and 12pm or 1 pm and 5 pm. I choose 8 am.
  • Re-test with Backup Modem - I found an old Westell modem in my closet and plugged it in to my DSL data line and was still unable to get an Internet connection.
  • AT&T Tech Support Manager - I asked to speak with a manager to get the service call that afternoon or evening but was unsuccessful. I explained that I was a very loyal AT&T customer and subscribe to several of their services. After making this call, I did get a follow-up voice mail confirminmg my appointment for 8 am next day and letting me know to call 1-888-272-4047 if I needed to reschedule the appointment.
  • AT&T Onsite Tech - The tech arrived the following day at 8:30 am, about 24 hours from the initial service outage. He tested the line with his modem and was not able to get an Internet connection. He diagnosed the root cause of the problem being at the box on the street which is commonly caused by storms or bad weather. He put in another service request or ticket to request service at the AT&T box on the street. The tech gave me the ticket number. He tried to schedule the service for the afternoon but was unsucessful. The service was scheduled for the following day.
  • AT&T Tech Support - I called AT&T Tech Support at 1-888-321-2375 to speak with a manager. I was able to convince her to escalate the ticket for this afternoon, between 1pm and 5pm.
More later...

Thursday, March 19, 2009

Watch NCAA Games in HQ for Free on CBSSports.com


On the CBSSport.com site, I've been watching the 2009 NCAA March Madness on Demand service that is streaming live video for every game for free. This year they have a new High Quality (HQ) player that uses Microsoft Silverlight that will be downloaded and installed before you are able to view the NCAA games in HQ. The quality is the very good.
Here's the direct link to the CBSSports.com site with the Player.


Wednesday, March 18, 2009

Advice to My Family Members - Memorize Your iTunes Password

As the tech guy in my family, I sometimes get calls during moments of crisis when their iPhone, Mac or PC has a major issue. As most of us know that provide Family IT Support, there is no trouble ticket system with assigned priorities -- depending on the family member everything is a high priority incident.

So this week, here are words of advice to my family members, none of which read this blog.

  • User Name and Passwords -- You should create a list of all user names and passwords and keep that list in a secure place -- and that doesn't mean on yellow post-its tacked to your computer monitor. In addition, you should not write the exact password on this list but some set of words that would remind you of your password.
  • Use Several Different Passwords -- No one should use the same password for every service they use!
  • Password Length -- You should have a secure password for every combination of required password lengths such as 4 characters numeric only, 6 characters alpha numeric, 8 charaters alpha numeric.
  • Your List -- Everytime you sign up for a new service requiring a password, you should write it down on your secure list. There are some secure programs such as SplashID that allow you to enter these on your mobile device or computer. However, if you store the password electronically, you should remember to enter a password hint rather than the actual password.
Finally, if you have an iPhone or computer and want to download an application or music, "please memorize and or write down your iTunes password and your Apple ID." And if you forgot it, here's the link if you forgot your iTunes password.



iTunes Forget Password link



Tuesday, March 17, 2009

iTunes 8.1.0.52 Windows Update

I finally installed iTunes 8.1.0.52 update for Windows and iTunes 8.1 (50) for the Mac. They both seem to be working fine. Some users are reporting that after this release, iTunes can no longer find the iPone Application Updates. That was not true for me.

Thursday, March 12, 2009

Google Voice Invitation Link

For those of you that don't have a Google Voice account or did not participate in the Grand Central private beta, here's the link to get on the Google Voice waiting list.

https://services.google.com/fb/forms/googlevoiceinvite/


Google Voice Features
https://www.google.com/voice/about


Here are some of the cool new features of Google Voice that I think are useful:

  • Voicemail transcripts -- Read what your voice mail. This may come in handy if you're in a meeting or with your family, the W, or GF and can't pickup your voice mail.

  • Share voicemail -- Forward your voicemail messages.

  • Listen in - Listen before taking a call.

  • SMS - Send, receive and store SMS messages.

  • Place calls -- Call U.S. numbers for free.

  • Forwarding phones -- Add phones and decide which will wring and in what order.

  • Conference Calling -- Join people with a single call.

  • GOOG-411 -- Check directory assistance.