Monday, May 18, 2009

XM Radio - Removes Online XM Radio feature from its Subscriber Package

Huh, I just noticed that XM Radio removed their online service from its basic subscriber package. For this loyal XM Radio customer who has been paying for their service in his car for almost a decade, they want another $2.99 per month for it. I didn't listen to the service that often but once in a while if I wanted a break from my iTunes, I would listen to it. Also, all of their channels were not part of the free service such as ACC football. I hope for the $2.99 per month, you get all the channels and it just isn't the old limited set of channels and the purported "higher digital quality audio". This techie doesn't really believe that line! It's not a large amount of money, but what ever happened to the concept of "grandfathering" your early adopters, i.e. taking care of your loyal customers. It use to be that once you provided a customer with a service, you didn't take it away. Out of principle, I will not be paying the $2.99. Also, I understand many Sirius customers were promised a lifetime membership, but after the merger, they had to pay additional fees to get the XM channels. If this doesn't sound like a "Monopoly" or unfair pricing, then what is?

Here the letter I received from them. If XM didn't have a monopoly, I would be switching to Sirius.


Dear XXXX,

Thank you for contacting XM.

We have received your email and we are sorry to hear that you are no longer able to get XM Radio Online. Since March 11, 2009, the online listening platform was upgraded to a higher Digital Quality Audio and is no longer included free as part of a base subscription. XM Radio Online is now $2.99 per month with a radio subscription.

To add XM Radio Online to your subscription, please go to and follow the instructions provided. If you are having difficulties, please contact our Listener Care Center directly at the telephone number provided below. Our representatives will be more than happy to assist you.

If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 1-800-XM RADIO (800-967-2346). Our Listener Care Center's hours of operation are as follows:

Monday - Saturday 8AM - 11PM ET

Sunday 8AM - 8PM ET

Thank you,


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