Sunday, January 16, 2011

AT&T Dispatch Manager Approves Fix for Sunday

As of Sunday 9:57 am I received a call from AT&T Customer Service that they will try and fix it on Sunday before 7 pm. Yes, they broke it and they should have a AT&T U-verse process to fix it in 12 hours or sooner, 24/7. Any Customer, especially our Senior Citizen Community in South Florida with its mission-critical life saving need for 911 Emergency Services rightfully deserves better service from AT&T when their landline fails.

Now the questions are: 1) will they send an installer out? 2) will he fix the landline 3) will my DSL speed be restored? 4) will it break my neighbor's new U-verse?

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