Friday, November 21, 2008

Vonage Service Outbound Caller ID Not Yet Available in 2008

I noticed the other day that their Outbound Caller ID did not display the name of my business. I cannot believe that Vonage Outbound Caller ID is not yet available as of 2008. I have seen complaints dating back to 2006. When I called Vonage Customer service today, the rep told me:

  • "It's available for their business customers only."

  • "It's not available on any IP Phone Service"

  • "The final answer is that the Vonage Outbound Caller ID is not available on their personal or business services".

Here are some links to other individuals complaining about this.

Vonage Outbound Caller Not Available
Vonage Outbound Caller ID Complaint in 2006
Cnet News - comment

When I subscribed to the Vonage Service several years ago, I did so thinking the service would improve in future years. I understand that displaying the caller id has been problematic for telco companies, but even my iPhone family plan displays the correct outbound caller id for each family member. The Vonage corporate tag line is: "A Better Way to Phone for Less". They list one of their features as "Caller ID with Name" but that is clearly deceptive advertising, it should read "Inbound Caller ID with Name Only".

Without Outbound Caller ID, Vonage is clearly not a viable personal or business phone alternative. Come on Vonage, it's time to step up your level of service!

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