Saturday, February 20, 2010

Facebook Site and Iphone Issues - Sat Feb 20

The first official acknowledgment from Facebook in Palo Alto was posted to their Twitter page just after 10 a.m. Pacific Time ( According to their message, some people are having trouble accessing Facebook and site features because of an isolated server issue.

The company did not acknowledge that for iPhone Facebook Application users -- it's all users since the Facebook API appears to be completely down.

When issues like this occurs, I think companies should be open and honest with their users. With the Facebook iPhone Application, the service no longer remembers your password so users most likely will re-enter it. When they receive the error message below, they will probably think they forget their password or will re-enter it multiple times which can't possibly be good for the Facebook "isolate server". I noticed on Twitter that some users deleted and re-installed their Facebook iPhone App which I admit that I thought about until I went to my Mac and logged on successfully to Facebook. What is probably the most frustrating that when Facebook is experiencing a serious incident like this, they should at the very least have a single Technical Support page on their website that users can go to for updates ... go back to the basics of software or application technical support. What would be even better is a Technical Support number that users could call before wasting their time and energy on this....

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