Wednesday, June 10, 2009

Upgrading to the New Apple iPhone 3G S Online

I usually upgrade my iPhones at the Apple Store but for the new iPhone 3G S this year I decided to upgrade online at the AT&T site. I wanted to avoid the chaos of the Apple Store on Friday, June 19th.

1. At I logged in to my AT&T wireless account. I have a family plan and I imagine like most famlies, each family member's current iPhone has Upgrade Plan. In my case, some of the phones are eligible for the new pricing since their two year contract has lapsed and of course my iPhone 3G falls under the iPhone 3G S Early Upgrade path. On the AT&T Manage Account interface, there are tabs for each family member or phone. Under Phone/Device, I clicked on Check Upgrade Options.

2. Upgrade Phone - A screen with each of the family member phones appears with a checkbox to upgrade their phone. You can upgrade multiple phones at this time. In my case, the screen also showed the following.
  • No Commitment Pricing - You can take advantage of our no commitment pricing. Additional discounts may be available on 05/24/2010. (This message appeared on my iPhone 3G which I have to pay the Early Upgrade fee. I imagine it means that I don't have to extend my contract at this time and next June 2010 when a new iPhone comes out, I can extend it at that time.)
  • Discount - We can offfer you an additional disount of up to $50.00 off regular 2-year commitment and a waived upgrade fee on most devices. (This message appeared under the main family member's account only but is not available on iPhones).
  • iPhone Upgrade Fee $18 - As a valued AT&T customer, we can offer you an iPhone upgrade with a new 2-year commitment and an $18 upgrade fee.

3. Phones & Devices - The next screen lists the six different iPhone 3G / 3G S options. The main selection here is the color choice, the default is black and you need to click on the square white box to change the color, then click on the link (not a great user inteface).

4. Accessories -- The next screen gives you the option to purchase a long list of iPhone 3G / 3G S accssories. The iPhone 3G S and new iPhone 3G is the same size as my old iPhone 3G so I did not need a new case, but I ordered some other cases because the iPhone Edge is a different size than the iPhone 3G / 3G S. I also did not buy Apple Care because the phone is covered for a one year period.

5. Rate Plans - The iPhone 3G / iPhone 3G S has a more expensive data plan so when upgrading some the phones from the iPhone Edge, I needed to select new data/text messsaging plans. Here are some other rate issues that came up which I needed to research.

What are Nights & Weekends?
Question:What are Nights & Weekends?Answer:Nights and Weekends are generally defined as "Nights" from 9 p.m. to 5:59 a.m., Monday through Thursday, and "Weekends" as 9 p.m. Friday night until 5:59 a.m. Monday morning, in the time zone from which the call was placed. Extended Nights and Weekends feature can be added at an additional charge on qualified plans.
Some calling plans may have a different definition of "Nights and Weekends" as detailed in your contract or Customer Service Summary.

6. Shopping Cart - You need to provide AT&T with a credit card to check out. It will not be added to your monthly invoice.

7. Ship Date - Our iPhones should arrive on Friday, June 19th via Federal Express.

8. Other Notes; If you want your iPhones or a family member's iPhone shipped to a different address, you must call 1-866-499-8008 to order over the phone.

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